sakong Platform Account Terms

When you open an account on sakong, you enter into an agreement with us about how our platform operates, what we require from you, and what you can expect from us. This page sets out those terms—not as a legal template, but as a clear statement of our actual practice. We cover account eligibility, deposit and withdrawal mechanics, bonus conditions, dispute handling, and the jurisdiction framework that governs our service.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited. If you are unsure whether sakong is accessible in your location, contact our support team before registering.

These terms apply to all sakong users—whether you're placing Liga 1 bets from Jakarta, playing live-dealer tables from Surabaya, or accessing slot games from Bandung. The terms are the same across all account tiers and all game categories. We update these terms periodically; we'll notify you of material changes via email, and your continued use of sakong after notification means you accept the updated terms.

Account opening and eligibility on sakong

To open a sakong account, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. During registration, you provide your email, phone number, and a password. We send a verification link to your email; you must click it to activate your account. We also send an SMS code to your phone; you must enter it to confirm your phone number.

After email and phone verification, we ask you to complete identity verification (KYC). You upload a photo of your national ID, passport, or driving licence, plus a recent selfie holding your ID. Your documents must be legible and match your registered name and birth date. We perform automated checks first; if the system flags any ambiguity, our compliance team reviews manually. Verification typically completes within one business day.

Once verified, your account is live and you can deposit. We accept six payment methods: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet (plus mobile banking, local payment, online payment, e-wallet bank transfers). Minimum deposits are typically our welcome offer for e-wallets and our welcome offer for bank transfers. Your deposit lands in your unified sakong wallet, which covers all games—football sportsbook, live-dealer tables, slots, and esports markets.

We require accurate information at all times

Your registered name, email, and phone number must match your identity documents. If we detect mismatches during verification or later, we may suspend your account pending clarification.

Deposits, withdrawals, and account balance on sakong

Your sakong account balance is the total of all funds you've deposited minus any withdrawals, plus any winnings or minus any losses from games. Every transaction—deposit, withdrawal, bet, win, loss—is recorded in your transaction history with a timestamp. You can review this history anytime by logging into your account and selecting "Transaction History."

Deposits are processed based on your chosen payment method. E-wallet deposits (mobile banking, local payment, online payment) typically settle within minutes. Bank transfers may take 1–2 hours depending on your bank's processing speed. Once your deposit clears, your balance updates and you can begin playing immediately. We do not charge deposit fees; your full deposit amount is credited to your account.

Withdrawals follow the same process. Request a payout via your account page, confirm the amount and payment method, and our system verifies your account. Processing time depends on your chosen method: e-wallet withdrawals typically complete within subject to verification; bank transfers may take 1–3 hours. We do not charge withdrawal fees; your requested amount arrives in full. Withdrawals are processed in the order requested; during peak periods, queues may form, but we don't charge rush fees.

1

Deposit via e-wallet, mobile banking, local payment, or online paymentStep 1

Select your payment method and confirm the amount. E-wallet deposits settle within minutes.
2

Funds credited to your sakong walletStep 2

Your balance updates and you can access all games immediately.
3

Request withdrawal anytimeStep 3

Select your payment method and amount. We verify your account and process the payout.
4

Funds arrive in your payment methodStep 4

E-wallet withdrawals complete in subject to verification; bank transfers in 1–3 hours.

Game rules and settlement on sakong

Each game on sakong—football sportsbook, live-dealer tables, slots, esports—has its own rules. Football bets settle based on the official result confirmed by the league. Live-dealer games settle when the dealer reveals the outcome. Slot games settle instantly on spin completion. All settlements are automatic; our system reads the result and updates your balance without manual intervention.

If you believe a settlement is incorrect, you can dispute it within 30 days by contacting our support team. Provide the game ID, the date and time of play, and your concern. Our team will review the hand record (which includes video footage for live games) and confirm the outcome. Most disputes are resolved within one business day. If we find an error, we'll correct your balance immediately.

We do not offer bonuses or promotional credits on sakong. Your account balance reflects only your deposits, withdrawals, and game outcomes. We do not add free spins, free bets, or bonus funds to your account. Any promotional offers are communicated separately and are subject to specific terms; we'll provide those terms clearly before you accept any offer.

Account suspension and closure on sakong

We may suspend or close your sakong account if: you violate these terms; you provide false or misleading information; we detect suspicious activity (such as collusion with other players or use of automated betting tools); you breach our responsible-use guidelines; or we are required to do so by law. If we suspend your account, we'll notify you via email and explain the reason. You can request clarification by contacting our support team.

If you request account closure, we'll process it within 24 hours. Any remaining balance will be withdrawn to your registered payment method. Once closed, your account cannot be reopened; you must register a new account if you wish to return to sakong.

Account suspension: Temporary restriction on account access, typically pending investigation or clarification.
Account closure: Permanent termination of your account. Remaining balance is withdrawn to your payment method.
Dispute resolution: Our support team investigates settlement disputes within one business day and corrects any errors.

Our commitment to data protection and privacy on sakong

We keep your personal data protected using industry-standard encryption and access controls. Your identity documents (ID photo, selfie) are stored securely and accessed only by our compliance and support teams. Your payment information is never stored on our servers; payment processing is handled by our payment partners (DANA, e-wallet, mobile banking, local payment, and your bank) using their own security protocols.

We do not sell or share your data with third parties except as required by law or to process your transactions. We may share your information with payment partners to verify deposits and withdrawals, and with law enforcement if legally required. Our full privacy policy is available at Privacy policy

Jurisdiction and dispute resolution on sakong

These terms are governed by the laws of the jurisdiction where sakong operates. If a dispute arises between you and sakong, we first attempt to resolve it through our support team. If informal resolution fails, either party may pursue formal dispute resolution through arbitration or court proceedings, depending on the jurisdiction and the nature of the dispute.

Our support team is available via live chat (response within subject to verification during business hours), email (response within 24 hours), or phone (available during posted hours). We speak English and Indonesian. Most disputes and account issues are resolved within one business day.

By using sakong, you acknowledge that you have read and understood these terms, that you meet our eligibility requirements, and that you accept our policies on deposits, withdrawals, game settlement, and dispute resolution. Your continued use of sakong after any update to these terms means you accept the updated terms. If you have questions about any aspect of these terms, contact our support team before opening an account.