sakongPrivacy Policy

This page describes what we collect when you use sakong and how we keep that data protected. We at sakong collect personal information during account registration, identity verification, deposit and withdrawal, and gameplay. We use this data to verify your identity, process your transactions, deliver our services (football sportsbook, live-dealer games, slots, esports markets), and comply with applicable law. We do not sell your data to third parties, and we restrict access to your personal information to our compliance, payment, and support teams only.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. This policy outlines what data we collect, how we process it, who has access, how long we retain it, and what rights you have to review, correct, or delete your data.

What data we collect on sakong

We collect data in several categories when you use sakong. During registration, we collect your email address, phone number, and password. During identity verification, we collect a copy of your national ID or passport (photo), your full name, date of birth, and address. We use these documents to verify your identity and comply with know-your-customer (KYC) requirements.

During deposit and withdrawal, we collect transaction records: the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), the amount, the timestamp, and the status (pending, completed, failed). We also collect your bank account or e-wallet account details—only the last four digits are stored in our primary system; full details are held separately by our payment processors.

During gameplay, we collect data about your bets and outcomes. For football bets on Liga 1, Piala Indonesia, Piala AFF, and Champions League, we record the market (match winner, over/under, handicap), your stake, the odds you accepted, the timestamp, and the settlement result. For live-dealer games and slots, we record your stake, the game outcome, your payout, and the timestamp. We do not collect video of your personal behavior—our live-dealer feeds show only the dealer and the game table.

Registration data

Email, phone, password. Required to create an account.

Identity documents

National ID or passport photo, name, date of birth, address. Required for KYC verification.

Payment data

Transaction records and payment method (last four digits stored locally). Required to process deposits and withdrawals.

Gameplay data

Bets, stakes, outcomes, timestamps. Recorded for transaction history and dispute resolution.

We also collect technical data: your IP address, device type, browser, and login timestamps. We use this to detect fraudulent account access and to troubleshoot technical issues. We do not use this data for advertising or tracking purposes beyond our own platform.

How we use and protect your sakong data

We use your data exclusively for: account management and verification; processing your deposits and withdrawals; settling your bets and payouts; complying with applicable law (including financial reporting and anti-money-laundering (AML) requirements); and providing customer support.

We encrypt your password using industry-standard hashing—we do not store your password in plain text. Your identity documents are encrypted and stored separately from your account login data. Your bank and e-wallet details are held only by our payment processors (Midtrans, Xendit, or other PCI-DSS-compliant partners); we do not retain full account numbers in our primary database.

We restrict access to your personal data. Only our compliance team can view your KYC documents. Only our payment team can view transaction records. Only our support team can access your account notes if you contact us. Our data center is located outside Indonesia; your data may cross international borders during processing. We do not allow any employee to export or download your data for personal use.

Third-party processors and data sharing on sakong

We share your data only with essential service providers. Our payment processors (Midtrans, Xendit, and others) receive transaction data to process deposits and withdrawals. These processors are contractually bound to protect your data and use it only for payment processing. We do not share your data with advertising networks, analytics firms, or data brokers.

We may disclose your data if required by law—for example, if a government agency requests information as part of a financial investigation or if we are served with a court order. We will notify you of such requests unless legally prohibited from doing so. We comply with AML and counter-terrorism financing (CTF) regulations, which may require us to report certain transactions to financial intelligence units.

We retain your data for the duration of your account plus seven years after closure, in compliance with financial record-keeping requirements. Your gameplay history (bets and outcomes) is retained indefinitely for dispute resolution and regulatory compliance. Your identity documents are retained for seven years after account closure; after this period, we securely delete them.

Your rights and choices on sakong

We respect your data rights. You can request to view, correct, or delete your personal data by contacting our support team. If you request deletion of your account, we will deactivate it and delete your login credentials and contact information within 30 days. We cannot delete your transaction history or identity documents if they are required by law or for dispute resolution purposes.

You can update your email address, phone number, or password anytime through your sakong account settings. If you want to request a copy of all personal data we hold about you (subject access request), contact our support team and we will provide this within 30 days.

We use cookies to remember your login session and your language preference. Cookies do not store sensitive data like your password or payment details. You can disable cookies in your browser, but this may limit your ability to use sakong. We do not use cookies for advertising or cross-site tracking.

Contact us about your privacy on sakong

If you have questions about this policy or want to exercise your data rights, contact our support team via live chat (response within subject to verification during business hours), email (response within 24 hours), or phone (available during posted hours). Our team speaks English and Indonesian and can help with data access requests, corrections, or deletion inquiries.

We may update this policy from time to time. Material changes will be announced on our platform or via email to your registered address. Continued use of sakong after an update constitutes your acceptance of the new policy. This policy was last updated in the current year and applies to all users across Jakarta, Surabaya, Bandung, Medan, and other supported regions where our services are available.